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Sr. Technical Writer


Ad
  • Ayla networks
  • 11/25/18
  • Santa Clara, CA
  • 95054
  • DOE / Yearly
  • Full-Time
We are looking for a highly technical senior-level tech writer to own product documentation of Aylas IoT (internet of Things) platform. In this role, you'll work closely with Product and Engineering to document the latest UI and API features added to the platform. The ideal candidate has worked with platform/cloud/PaaS products, extremely curious and hands-on with technology, and is passionate about creating world-class product content.

What You Will Be Doing

Design, develop, and maintain partner, customer, and SE focused documentation, including:

Descriptions of key concepts and solutions to end users
- Deployment guides/cookbooks/handbooks
- API reference guides
- How-to videos
- Release notes
- QuickStart Guides
- Other public-facing post-sales information

To do this, you will:

- Become a product expert of the Ayla IoT Platform
- Work closely with Product Management, Engineering to understand the products and documentation needs.
- Collaborate with engineers, product team, technical support, and trainers to assure that information is accurate and relevant at all times
- Test information for accuracy & completeness
- Balance short-term and long-term projects
- Deliver globally on time

Desired Skills and Experience:

- Strong technical aptitude
- Excellent written and verbal communication skills
- Expertise in standard online documentation tools and platforms
- Flexible, can-do attitude
- Fact checking in lab & Internet research
- Concise but thorough
- Deliver well-disciplined results on time with minimal supervision
- Proactively reach out to appropriate stakeholders for information and clarification
- Raise questions

Requirements:

- A Bachelors Degree, preferably in Computer Science, Computer Engineering, or MIS) along with 5+ years relevant work experience in writing technical guides, reference material, collateral material, etc.
- 5+ years hands-on technical experience as an engineer, architect, etc with focus on cloud software
- Proficient in using MS-Office, HTML/HTML5, XML, CSS
- Ability to use RESTful APIs
- Familiar with Linux
- Familiarity with Embedded processor programming and IDEs is a plus
- Experience with networking protocols: WiFi, TCP/IP, Zigbee, Z-Wave is a plus
- Familiarity with JIRA, Confluence, Adobe Acrobat, InDesign, and Illustrator
- Familiarity with tools like Camtesia, Articulate etc is a plus
- Technical writing coursework, certificate, or diploma is a plus

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